Privacy Policy

Privacy Policy

Last updated: August 17, 2026

This Privacy Policy explains how Pairtel collects, uses, stores, and protects personal information when you use our website, platform, applications, and related services.

By using Pairtel, you acknowledge that you have read and understood this Privacy Policy.

1. Types of Data We Collect

Pairtel may collect different types of information depending on how you use our services. This may include:

  • Email address

  • Phone number

  • Username

  • Profile picture

  • City or location information

  • Geographic position, where applicable

  • Usage data

  • Cookies and similar technologies

  • Information you voluntarily provide to us

  • Other information necessary to provide and maintain our services

Some information may be provided directly by you, while other information, such as usage data and technical information, may be collected automatically when you use Pairtel.

Where information is required to provide a particular service, failure to provide that information may prevent Pairtel from providing that service.

Where information is identified as optional, you may choose not to provide it without affecting the availability of the relevant service.

If you provide Pairtel with personal information belonging to another person, you confirm that you have the necessary permission or consent to provide that information.

2. Cookies and Similar Technologies

Pairtel may use cookies and similar technologies to operate the platform, remember preferences, improve functionality, understand how users interact with our services, and help maintain security.

Cookies may also be used by third-party services integrated with Pairtel where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features.

3. How We Process Personal Data

Pairtel takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Personal information may be processed using computers, servers, cloud infrastructure, and other information technology systems.

Access to personal information may be limited to authorized persons who need the information to perform their responsibilities, including personnel involved in:

  • Administration

  • Customer support

  • Technical operations

  • Security

  • Legal and compliance

  • Marketing

  • System administration

  • Service delivery

Pairtel may also use third-party service providers where necessary to operate and improve the platform. Such providers may include hosting providers, technical service providers, communications providers, analytics providers, security providers, and other service providers.

4. Legal Basis for Processing

Where applicable, Pairtel may process personal information based on one or more of the following grounds:

  • Your consent

  • The performance of a contract or agreement with you

  • Compliance with a legal or regulatory obligation

  • Protection of the rights, safety, and security of Pairtel, its users, or other persons

  • Legitimate interests, where permitted by applicable law

  • Other lawful grounds permitted by applicable legislation

Where consent is relied upon, you may withdraw your consent where applicable.

5. Where Data Is Processed

Personal information may be processed at Pairtel's offices, facilities, servers, and by third-party service providers involved in operating the platform.

Depending on where you are located and where our service providers operate, your information may be transferred to and processed in countries other than your country of residence.

Where required by applicable law, Pairtel will take appropriate measures to protect personal information when it is transferred internationally.

6. How Long We Keep Personal Data

Pairtel retains personal information for as long as reasonably necessary to:

  • Provide our services

  • Maintain your account

  • Complete transactions or other requested activities

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

  • Protect the security and integrity of the platform

  • Prevent fraud and misuse

  • Fulfill legitimate business purposes

When personal information is no longer reasonably required, Pairtel may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Certain information may need to be retained for longer periods where required by law or for legitimate legal, security, or compliance purposes.

7. Purposes of Processing

Pairtel may collect and use personal information for purposes including:

  • Providing and maintaining our services

  • Creating and managing user accounts

  • Processing transactions and payments

  • Providing customer support

  • Responding to inquiries and requests

  • Communicating with users

  • Improving the platform

  • Monitoring platform performance

  • Security and fraud prevention

  • Preventing spam and malicious activity

  • Analytics and service improvement

  • Managing communications

  • Sending service-related messages

  • Sending promotional communications where permitted

  • Maintaining system infrastructure

  • Complying with legal and regulatory obligations

8. Contacting Pairtel

If you contact Pairtel through a contact form, email address, support channel, or another communication method, we may collect the information you provide.

This information may include your name, email address, phone number, account information, message, and other information necessary to respond to your request.

We use this information to:

  • Respond to your inquiries

  • Provide customer support

  • Resolve problems

  • Process requests

  • Communicate with you regarding our services

9. Analytics

Pairtel may use analytics and monitoring technologies to understand how users interact with the platform.

Analytics may help us understand:

  • Website traffic

  • Feature usage

  • Platform performance

  • User interactions

  • Technical problems

  • Service improvements

Analytics information may be processed in an aggregated or otherwise appropriate manner to help us improve Pairtel.

Where third-party analytics services are used, their processing may also be subject to their respective privacy policies.

10. Location Information

Where applicable, Pairtel may collect location-related information to provide services or features that depend on location.

Location information may be collected directly from information you provide or through permitted technical mechanisms.

You may be able to control access to location information through your device or browser settings.

11. Communications

Pairtel may use email, SMS, notifications, or other communication channels to communicate with users.

Communications may include:

  • Account notifications

  • Security alerts

  • Transaction-related information

  • Service updates

  • Customer support messages

  • Important platform announcements

  • Promotional communications where permitted

You may be able to opt out of certain promotional communications. You may continue to receive essential service, security, legal, or transaction-related communications where necessary.

12. Security and Spam Protection

Pairtel may use security technologies and services to detect and prevent:

  • Spam

  • Bots

  • Fraud

  • Unauthorized access

  • Malicious activity

  • Abuse of the platform

  • Other security threats

Information such as IP addresses, device information, browser information, system logs, and usage information may be processed for security and monitoring purposes.

13. Infrastructure Monitoring

Pairtel may monitor technical systems, applications, servers, and other infrastructure to maintain reliability, performance, security, and availability.

System monitoring may involve the collection of technical information such as:

  • IP addresses

  • System logs

  • Browser information

  • Device information

  • Error reports

  • Performance information

  • Usage information

This information may be used to diagnose technical problems, improve performance, and protect the platform.

14. Public Profiles and Social Features

Where Pairtel provides public profile or social features, certain information may be visible to other users depending on your account settings and the functionality of the platform.

Publicly available information may include information such as your username, profile picture, or other information you choose to make available.

You should carefully consider the information you choose to publish publicly.

15. Third-Party Services

Pairtel may use third-party service providers to support certain functions of the platform.

These providers may assist with areas such as:

  • Hosting

  • Infrastructure

  • Security

  • Analytics

  • Communications

  • Email delivery

  • Payment processing

  • Fraud prevention

  • Technical support

Third-party providers may process information only as necessary to provide their services to Pairtel or as otherwise permitted by applicable law.

Where appropriate, users should review the privacy policies of relevant third-party services for additional information about their data practices.

16. Your Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of certain personal information

  • Request portability of certain information where applicable

  • Lodge a complaint with a relevant data protection authority

Some rights may be subject to legal limitations or conditions.

To exercise an applicable privacy right, you may contact Pairtel using the available support or contact channels.

17. Legal and Regulatory Requirements

Pairtel may disclose or process personal information where reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Protect the rights and property of Pairtel

  • Protect users or other persons

  • Investigate suspected fraud or abuse

  • Enforce our agreements and policies

  • Prevent or investigate security incidents

  • Defend or establish legal claims

18. System Logs and Maintenance

For security, maintenance, troubleshooting, and operational purposes, Pairtel may collect system logs and technical information, including IP addresses and other information generated when users interact with the platform.

This information may be used to identify technical problems, investigate suspicious activity, maintain system security, and improve platform performance.

19. Do Not Track

Pairtel may not respond to all "Do Not Track" signals or similar browser mechanisms.

Users may control certain tracking and privacy preferences through their browser or device settings where available.

20. Data Security

Pairtel takes reasonable measures to protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and should immediately notify Pairtel if they believe their account has been compromised or accessed without authorization.

21. Children's Privacy

Pairtel's services are not intended for individuals who are not legally permitted to use the services under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to Pairtel improperly, please contact us so that appropriate action can be taken.

22. Changes to This Privacy Policy

Pairtel may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this page and the "Last updated" date will be revised.

Where required by applicable law, Pairtel may also provide additional notice or obtain consent before implementing material changes.

We encourage users to review this Privacy Policy periodically.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Pairtel handles personal information, please contact Pairtel through the official contact or support channels available on the platform.

Pairtel

Your privacy and security are important to us.